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Both practices at Vine Surgery operate an advanced access system.

All our surgeries for both doctors and nurses, are divided into pre-bookable 10 minute appointments and same-day slots.

The bookable appointments can be booked up to four weeks in advance.

Please try to save the appointments at the end of the day for those who can only come after work.

All same-day appointments can only be booked for urgent problems only.

This system has also greatly reduced the number of patients who just do not attend, wasting all our time and reducing your access to us.

If you want to see a particular doctor you may have to wait a little longer.

One of the doctors is on duty each day and may occasionally be called out during surgery to deal with an emergency. Please be patient. If there is a long delay, we will try and arrange for you to be seen by another doctor.

After 1pm all requests for same day appointments will be taken by reception and the Doctor will telephone you after 2pm to discuss with you how best we can help with your problem. This is called triage.

All doctors and practice nurse clinics are by appointment.

By co-operating with us in the smooth running of our appointment system, you will be able to see a doctor or nurse when you wish.

Telephone Consultations (Dr da Cunha's Practice only)

Patients registered at Vine Surgery have the opportunity to book an advanced telephone consultation with a doctor. These telephone consultations should be used when you need advice but the doctor does not need to see you.

The consultations will take place at a fixed time each morning. The times available depend which doctors are working that day.

You will be asked to leave your name and telephone number for the doctor to return your call. Please state the name of the doctor that you would like the telephone consultation with.

You will be contacted as near as possible to the pre-booked time. Please take into account that at busy times the surgery may run late when expecting a telephone call from the doctor.

If you would like to use this service, either pre-bookable in advance or to book on the day, contact reception on 01458 841122.

Out of hours

In an 'out of hours' situation please telephone NHS 111 - simply dial 111 on the telephone. The service has been introduced for poeple who need medical care quickly but don't need a 999 emergency service. It operates 24 hours a day, 365 days a year.

If you need to be seen by a doctor you may be asked to go to the out of hours centre at Shepton Mallet Community Hospital.

If you are too unwell to attend you, will be visited at home.

24 Hour general medical advice

You can also obtain 24 hour general medical advice by telephoning NHS 111 or by visiting their website by clicking here.

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